1. How do I disconnect from Xero?
if you want to disconnect from Xero, you just need to click the disconnect from Xero in accounting section. Please read Disconnect section in Setting Up Xero
2. Why the Paid and Shipped status order are become Awaiting Payment after sync to Xero?
Our MERP does not always know if your payment has been received by your bank account. Sometimes, our clients may not receive the payment but still set the status to “Shipped”. Therefore, both “Paid” and “Shipped” statuses will change to “Awaiting Payment”. Once you have received the payment, you can add it directly to your Xero invoice.
3. When and how does data sync occur?
- For the “Unpaid” order, our MERP allows you to manually sync the order to Xero. The status of Xero invoices will displayed as “Draft”.
- For the “Paid” order, our MERP allows you to manually sync the order to Xero. The status of Xero invoices will displayed as “Awaiting Payment”.
- For the “Shipped” order, our MERP will automatically sync the order to Xero. The status of Xero invoices will displayed as “Awaiting Payment”.
